Returns & Exchanges
At Juki, we want you to be completely satisfied with your home essentials; if a product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange. Please ensure all items are in their original packaging and unused condition to qualify for a return.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your package, covering any previous shipping marks.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing